Quality Assurance

 

We are certified for ISO 9001 Quality Management System Standard.

ISO 9001 is the world's most successful standard addressing best practice in the application of quality management systems. The standard is based around the principles of customer satisfaction, continual improvement and the development 
of a process based quality management system. 

The standard itself is underpinned by eight key quality management principles;

  • A customer focused organisation 
  • The involvement of people
  • A systematic approach to management
  • Mutually beneficial supplier relations
  • Leadership
  • Ensuring a process approach
  • A factual approach to decision making
  • Continuous improvement 

The standard emphasises the need for an organisation to continually monitor their own processes and systems, with many clauses making reference to self-monitoring or measurement or both.